| Abonamente incepand de la: |
Start UP |
Standard |
Premium |
Gold |
|
€100/luna |
€200/luna |
€250/luna |
oferta personalizata |
| Numar calculatoare* |
3 |
4 – 7 |
8 – 15 |
16 – 20 |
| Program suport |
L-V 8:00 -16:00 |
L-V 8:00 -18:00 |
L-V 8:00 -20:00 |
L-V 8:00 -20:00 |
| Asistenta tehnica ( remote, telefonic)* |
5 incluse |
10 incluse |
nelimitat |
nelimitat |
| Asistenta tehnica in achizitia de echipamnete |
x |
x |
x |
x |
| Interventii lunare la sediul clientului |
1 incluse |
1 incluse |
1 incluse |
1 incluse |
| Timp de raspuns maxim remote |
45 min |
45 min |
45 min |
45 min |
| Timp de raspuns maxim onsite |
NBD (next business day) |
NBD (next business day) |
NBD (next business day) |
NBD (next business day) |
| Suport software OS si Aplicatii |
x |
x |
x |
x |
| Implementare sistem BACKUP |
|
x |
x |
x |
| Manager Tehnic dedicat |
|
x |
x |
x |
| Managementul garantiilor |
|
|
x |
x |
| Monitorizare Proactiva echipamente critice |
|
|
x |
x |
| Managementul licentelor software |
x |
x |
x |
x |
| Email & WEB Hosting* |
|
x |
x |
x |
